Last updated: 24 August 2026
At Lankraz Hotel, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, make a reservation, contact us, stay at the Hotel or otherwise interact with us.
It should be read together with our Terms & Conditions and Cookie Policy.
1. WHO WE ARE
Lankraz Hotel is a hotel located in Mauritius.
For the purposes of applicable data protection legislation, the entity operating Lankraz Hotel is responsible for the personal information collected and processed in connection with Hotel operations, reservations and the Website, except where another organisation acts independently as a data controller.
Our full legal company information and contact details are provided at the end of this Privacy Policy.
2. OUR COMMITMENT TO YOUR PRIVACY
When processing personal information, we aim to follow the principles of:
- Lawfulness and transparency – we process information fairly and for legitimate purposes;
- Purpose limitation – information is used for the purposes for which it was collected;
- Data minimisation – we collect only information reasonably necessary for those purposes;
- Accuracy – we take reasonable steps to keep information accurate and up to date;
- Storage limitation – information is retained only for as long as reasonably necessary or legally required;
- Security and confidentiality – appropriate measures are used to protect personal information; and
- Accountability – we take responsibility for the way personal information is handled.
3. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with Lankraz Hotel, we may collect information including:
Identification and Contact Information
This may include:
- first and last name;
- title;
- postal address;
- email address;
- telephone or mobile number;
- nationality;
- date of birth;
- passport or identification information where required; and
- information concerning accompanying guests.
Reservation Information
This may include:
- arrival and departure dates;
- selected room type;
- number of guests;
- booking reference;
- booking source;
- rate and package selected;
- special requests;
- room preferences;
- previous stays; and
- other information relating to your reservation.
Payment and Transaction Information
We may process information relating to:
- amounts charged;
- deposits;
- outstanding balances;
- transaction references;
- payment method; and
- billing information.
Payment-card transactions may be processed through authorised payment processors or financial institutions.
Where payment-card information is handled by an independent payment service provider, that provider may process such information in accordance with its own privacy and security requirements.
Information About Your Stay
During your stay, we may record information necessary to provide Hotel services, such as:
- room allocation;
- food and beverage purchases;
- additional services;
- requests made to Hotel staff;
- preferences;
- incidents;
- complaints;
- feedback; and
- other information necessary to manage your stay.
4. SPECIAL CATEGORIES OF INFORMATION
In certain circumstances, you may voluntarily provide information concerning dietary requirements, allergies, accessibility requirements, medical considerations or other information necessary for us to accommodate a particular request.
We will only use such information where reasonably necessary to provide the requested service and in accordance with applicable data protection requirements.
Please avoid providing sensitive information unless it is necessary for us to meet your requirements.
5. INFORMATION ABOUT CHILDREN
Where children are included in a reservation, we may need limited information such as their name, age, nationality or date of birth for accommodation, occupancy, safety or legal purposes.
Such information should normally be provided by a parent, guardian or person authorised to provide it.
We do not intentionally use children’s personal information for direct marketing.
6. HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
- visit the Lankraz Hotel Website;
- make an online reservation;
- make a reservation by telephone or email;
- contact the Hotel;
- check in or check out;
- stay at the Hotel;
- use Hotel services or facilities;
- complete a form;
- participate in a survey;
- submit a complaint or feedback;
- subscribe to communications or offers; or
- otherwise interact with Hotel personnel.
We may also receive information from third parties involved in your reservation.
These may include:
- online travel agencies;
- travel agents;
- tour operators;
- reservation and distribution systems;
- corporate clients;
- booking partners; and
- persons making a reservation on your behalf.
For example, if you reserve Lankraz Hotel through an online travel agency, the booking provider may transmit the information required for us to administer your reservation.
7. INFORMATION COLLECTED THROUGH OUR WEBSITE
When you visit our Website, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- referring website;
- date and time of access;
- Website interactions; and
- cookie identifiers.
We use this information to operate, secure, analyse and improve our Website.
For more information, please refer to the Lankraz Hotel Cookie Policy.
8. WHY WE USE YOUR PERSONAL INFORMATION
We may process your personal information for purposes including:
Managing Reservations
To:
- process and confirm reservations;
- administer amendments and cancellations;
- manage room allocation and availability;
- communicate important information concerning your reservation; and
- process applicable payments.
Providing Hotel Services
To:
- prepare for your arrival;
- manage check-in and check-out;
- provide accommodation;
- respond to guest requests;
- manage food, beverage and other Hotel services;
- manage guest accounts and charges; and
- provide services requested during your stay.
Communicating With You
To:
- respond to enquiries;
- provide reservation information;
- send pre-arrival information;
- communicate during your stay;
- provide post-stay communications;
- respond to complaints; and
- request feedback concerning your experience.
Legal and Administrative Requirements
To:
- maintain accounting and financial records;
- comply with tax requirements;
- comply with immigration, tourism or other legal requirements where applicable;
- respond to lawful requests from public authorities;
- establish or defend legal claims; and
- maintain records required by law.
Security and Fraud Prevention
To:
- protect guests, employees and Hotel property;
- detect or prevent fraudulent reservations and payments;
- investigate security incidents; and
- maintain the security of our Website and information systems.
Improving Our Services
We may analyse information and guest feedback to:
- understand guest preferences;
- improve Hotel services;
- improve Website functionality;
- evaluate service quality;
- develop new services; and
- produce internal statistics and reports.
9. MARKETING COMMUNICATIONS
Where permitted by applicable law, and where any required consent has been obtained, we may use your contact information to send you information concerning:
- Hotel news;
- special offers;
- accommodation promotions;
- packages;
- events; and
- other services that may be of interest.
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending communications necessary to administer an existing reservation or provide a service you have requested.
10. CCTV AND HOTEL SECURITY
Lankraz Hotel may use closed-circuit television (CCTV) and other security systems in appropriate areas of the Hotel for purposes including:
- guest and employee safety;
- protection of Hotel property;
- prevention and investigation of incidents; and
- security management.
CCTV recordings will be accessible only to authorised persons and may be disclosed to law-enforcement authorities or other parties where required or permitted by law.
Recordings will be retained only for an appropriate period unless they are required in connection with an incident, investigation or legal obligation.
11. WHO MAY HAVE ACCESS TO YOUR INFORMATION
Access to personal information is limited to persons who reasonably require it for their duties.
This may include authorised personnel involved in:
- reservations;
- reception and guest services;
- housekeeping and operations;
- food and beverage;
- finance and accounting;
- sales and marketing;
- management;
- information technology; and
Employees and authorised personnel are expected to maintain the confidentiality of personal information.
12. SERVICE PROVIDERS AND BUSINESS PARTNERS
We may use third-party service providers to operate certain aspects of the Hotel and our digital services.
Depending on the services involved, these may include providers of:
- property-management systems;
- booking and reservation systems;
- online booking engines;
- payment processing;
- website hosting;
- information technology;
- cloud services;
- email communications;
- analytics;
- cybersecurity;
- marketing;
- guest communications; and
- other Hotel-related technology or services.
We provide such organisations only with information reasonably necessary for the relevant service and expect appropriate safeguards to be applied to personal information processed on our behalf.
Some third-party organisations, such as banks, payment processors or online travel agencies, may independently determine how they process your information. Their own privacy policies may therefore also apply.
13. DISCLOSURE REQUIRED BY LAW
We may disclose personal information where reasonably necessary or legally required, including to:
- government authorities;
- law-enforcement agencies;
- courts;
- regulatory bodies;
- tax authorities;
- immigration authorities; or
- other competent authorities.
We may also disclose information where reasonably necessary to protect the rights, property, security or safety of Lankraz Hotel, our guests, employees or others.
14. INTERNATIONAL DATA TRANSFERS
Some technology providers, reservation platforms, cloud-service providers or other service providers used by Lankraz Hotel may process or store information outside Mauritius.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
The fact that information is processed outside Mauritius does not reduce our commitment to protecting your personal information.
15. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, operational and contractual requirements.
Retention periods may therefore differ depending on the type of information.
For example, financial and transaction records may need to be retained for longer periods to comply with accounting or tax obligations, while certain operational information may be deleted sooner when it is no longer required.
When information is no longer reasonably required, it may be securely deleted, destroyed or anonymised.
16. HOW WE PROTECT YOUR INFORMATION
Lankraz Hotel takes reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- improper use;
- unauthorised disclosure;
- unauthorised modification; and
- unlawful destruction.
Measures may include access controls, authentication, system security, employee access restrictions, backups and other appropriate technical and organisational safeguards.
No method of electronic transmission or storage is completely secure, however, and absolute security cannot be guaranteed.
17. YOUR DATA PROTECTION RIGHTS
Subject to applicable law and any relevant exemptions, you may have the right to:
- request information about personal data we hold concerning you;
- request access to your personal data;
- request correction of inaccurate or incomplete information;
- request deletion of personal information where legally applicable;
- object to certain processing;
- request restriction of certain processing;
- withdraw consent where processing is based on consent; and
- object to or unsubscribe from direct marketing.
We may need to verify your identity before responding to a request.
Certain information may need to be retained despite a deletion request where we are required to retain it by law or where it is necessary for the establishment, exercise or defence of legal claims.
18. WITHDRAWAL OF CONSENT
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawal will not affect processing that was lawfully carried out before consent was withdrawn.
It will also not affect processing that we are required or permitted to carry out on another lawful basis.
19. COOKIES
Our Website uses cookies and similar technologies for purposes including essential Website functionality, preferences, analytics and, where applicable, marketing.
Non-essential cookies will be managed according to the choices available through our cookie consent system.
For further information, please refer to our Cookie Policy.
20. THIRD-PARTY WEBSITES AND BOOKING PLATFORMS
Our Website may contain links to independent websites, booking platforms, payment providers or other third-party services.
When you leave our Website or interact directly with an independent third party, that organisation’s privacy policy may apply.
Lankraz Hotel is not responsible for the privacy practices of independent third-party websites and encourages guests to review their applicable privacy notices.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Hotel operations;
- technologies and systems;
- service providers;
- legal requirements; or
- the way we process personal information.
The latest version will be published on our Website and the “Last updated” date will be amended accordingly.
22. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information has been handled, please contact:
Lankraz Hotel
Mauritius
Email: contact@lankraz.com
Telephone: +(230) 206-8600
Address: Royal Road, Baie du Tombeau, Mauritius
Where applicable, you may also have the right to raise a complaint with the competent data protection authority in Mauritius.